Complaints Policy

Talk to us

1. Shoud you have a complaint please, talk to us. We will try to resolve this as quickly as possible, but the process is as follows:
2. Please put this in writing by email to sue@vehiclesalesfinance.co.nz or post to Vehicle Sales & Finance Ltd. P.O. Box 208 Paraparaumu
3. Telephone 0274 426 376
4. Our process is that we will acknowledge receipt of your complaint and then attempt to resolve it within 3 to 4 weeks. If you are not happy with our response, or if we have failed to answer you within 6 weeks, please refer the complaint to

The Financial Services Complaints Ltd
P.O. Box 5967
Wellington – 6145
www.fscl.org.nz