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We provide options for good and bad credit clients.

Both may apply. Applications are subject to our lending criteria, ensuring that any car payment is affordable for you and your family and that it will fit comfortably within your weekly budget. Applications may be declined

Complaints Policy

Dispute Resolution

If you have a complaint about your loan please let us know. The following is our simple complaint and resolution process.

1. Please put your query or complaint in writing and email it to sue@maxamise.co.nz or send it to PO Box 208, Paraparaumu. If preferred you can also call Vehicle Sales & Finance Ltd on 0274 426 376, but your complaint must be submitted in writing.

2. We will acknowledge receipt of your complaint, and try to resolve this for you within 3-4 weeks.

3. If you are not satisfied with the resolution offered by Vehicle Sales & Finance Ltd, or if you do not receive a response within 6 weeks of your written notification to us, you have the option to refer your complaint to the independent disputes resolution service provider below.

Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service
Phone: 0800 347 257 or (04) 472 3725
Website: www.fscl.org.nz
Business address: P O Box 5967, Wellington 6145
Lender : Vehicle Sales & Finance Limited – registration #435546

Complaints Policy

Talk to us

1. Should you have a complaint please talk to us. We will try to resolve this as quickly as possible. The process is as follows:
2. Please put this in writing by email to sue@maxamise.co.nz or post to

Vehicle Sales & Finance Ltd.
P.O. Box 208
Paraparaumu

3. Call the Vehicle Sales & Finance Ltd office on 0274 426 376
4. Our process is that we will acknowledge receipt of your complaint and then attempt to resolve it within 3 to 4 weeks. If you are not happy with our response, or if we have failed to answer you within 6 weeks, please refer your complaint to the disputes resolution service provider below.:

Dispute Resolution

It is free to make a complaint to this independent dispute resolution scheme. This scheme can help you to resolve any disagreements you have with the Lender.

Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service
Phone: 0800 347 257 or (04) 472 3725
Website: www.fscl.org.nz
Business address: P O Box 5967, Wellington 6145

REGISTRATION ON FINANCIAL SERVICE PROVIDER REGISTER
Lender registration name: Vehicle Sales & Finance Limited
Registration number: 435546

Privacy Waiver

I/We apply for a loan and certify that the particulars above and overleaf are true and correct, and that I/we are over the age of 18 years and are not undischarged bankrupts.

Pursuant to the Privacy Act 2020, I/we authorise the Finance Company and any related finance company to contact any credit reporting agencies, credit providers, employers, Government agencies or departments, accountants, identity verification providers, debt collection agencies, repossession agents, insurers, or any other source, to obtain, check, collect and exchange (both now and in the future) such personal, financial, credit and commercial information and references about me/us as is necessary for the purpose of considering this application, verifying my/our identity, administering and protecting any loan arising from this application, enforcing any agreement between me/us and the Finance Company, recovering any monies owing, or complying with legal and regulatory obligations.

I/We understand that personal information may also be collected indirectly from third parties in accordance with the Information Privacy Principles, including IPP3A, where permitted by law.

I/We agree that this authority may be provided to such parties for the purposes of obtaining or correcting such information. Under the provisions of the Privacy Act 2020, I/we are entitled to request access to and correction of any personal information held about me/us.

Furthermore, I/we specifically authorise the Finance Company to undertake a credit check for any Ministry of Justice overdue fines that may be outstanding. Overdue fines are defined as fines or reparations overdue for payment to the Ministry of Justice and not subject to a current payment arrangement.